FAQ

There isn’t a way to do this automatically. Please open a support ticket to the Technical Support Department so we can assist you with this.

There isn’t a way to do this automatically. Please open a support ticket to the Billing Department and let us know which billing term you would like to be switched to.

Please open a support ticket to our Billing Department and let us know which package and billing term you are keen on upgrading/downgrading to.

To view the server configuration information for your website using PHP, insert the following code into a file (i.e. phpinfo.php):

<?php phpinfo(); ?>

Then open the file in your browser. For example if you had uploaded it in your public_html directory and your domain is yourdomain.com then you should be browsing yourdomain.com/phpinfo.php.

If you had done all the steps correctly, you should be seeing a page like this:

If you are not sure with any of the steps detailed within this guide, please do not hesitate to open a support ticket to our Technical Support Department.

The default PHP version on our servers is PHP 5.4 (native).

To switch to a different PHP version, simply follow these steps:

1. Log into cPanel of the account that you want to change the PHP version for.
2. If you are using the “x3″ theme, scroll to the “Software / Services” section. If you are using the “paper_lantern” theme, scroll to the “Software” section.
3. Click on “Select PHP Version”.
4. You will be brought to a page that shows something like the following:
   
5. From the dropdown menu, select from PHP versions 5.2, 5.3, 5.4, 5.5, 5.6 and 5.4 (native), then click “Set as current”. Please note that PHP version 4.4 and 5.1 have both been disabled for security reasons.

Include this line in an .htaccess file in the same directory as the script:

php_value memory_limit 512M

The above line will modify the memory_limit to 512MB for all scripts in the same directory as the .htaccess file. Replace the number 512 with an appropriate megabyte value that your script requires. The default memory_limit value on our servers is set to 128MB, and a successful modification of the memory limit will show in your PHP info file.

If you are not sure how to proceed or are encountering issues with this, please do not hesitate to open a support ticket to our Technical Support Department.

Include this line in an .htaccess file in the same directory as the script:

php_value post_max_size 128M

The above line will modify the post_max_size to 128MB for all scripts in the same directory as the .htaccess file. Replace the number 128 with an appropriate megabyte value that your script requires. The default post_max_size value on our servers is set to 32MB, and a successful modification of the post_max_size limit will show in your PHP info file.

If you are not sure how to proceed or are encountering issues with this, please do not hesitate to open a support ticket to our Technical Support Department.

Include this line in an .htaccess file in the same directory as the script:

php_value upload_max_filesize 128M

The above line will modify the upload_max_filesize to 128MB for all scripts in the same directory as the .htaccess file. Replace the number 128 with an appropriate megabyte value that your script requires. The default upload_max_filesize value on our servers is set to 32MB, and a successful modification of the upload_max_filesize limit will show in your PHP info file.

If you are not sure how to proceed or are encountering issues with this, please do not hesitate to open a support ticket to our Technical Support Department.

Our default memory_limit value is 128MB, this can be raised by modifying your .htaccess file.

Our default post_max_size value is 32MB, this can be raised by modifying your .htaccess file.

Our default upload_max_filesize value is 32MB, this can be raised by modifying your .htaccess file.

You can use the following third party SSL tools to analyse the SSL certificate on your website.

1. SSLShopper
2. Qualys SSL Labs

SSLShopper does a basic check (completes within seconds) while Qualys SSL Labs does a very thorough and extensive check (may take a few minutes to complete). We recommend using both just to ensure everything is covered properly. If your SSL Certificate has been installed properly, the results should show something like the following:

(SSLShopper)

(Qualys SSL Labs)

If you would like to obtain a free SSL Certificate for one of your domains (i.e. “yourdomain.com”), please follow the following steps:

1. Setup an email address “admin@yourdomain.com” and ensure that it can receive emails.
2. Log into WebHost Manager (WHM) >> SSL / TLS >> Generate an SSL Certificate and Signing Request.
3. Fill in all the necessary details on the form. Please take note to also type a “passphrase” at the bottom of the form – this can be something random like “abc123″.
4. Upon clicking “Create”, you will be brought to a page containing a lot of random characters. The one that is important is the first box “Signing Request”.
5. 
6. Open a support ticket to Technical Support Department with the title “SSL Certificate Request – yourdomain.com” and copy/paste the entire “Signing Request” into the ticket’s content.
7. Upon confirmation from one of our staffs, a verification email will be sent to “admin@yourdomain.com”.
8. Follow the instructions within the email to complete the verification process.
9. Shortly after the verification process is completed, you will receive two emails from “Comodo Security Services”. Open the email containing an attachment (.zip file).
10. Copy the entire certificate in the text format.
    
11. Go to WebHost Manager (WHM) >> SSL/TLS >> Install an SSL Certificate on a Domain
12. Paste the entire certificate (in the text format) into the “Certificate” field. An “Autofill by Certificate” button will appear.
    
13. Click on the “Autofill by Certificate” button. All the other fields (Domain, Certificate, Private Key and Certificate Authority Bundle) should now be filled.
14. Click on the Install button and your SSL Certificate is now installed!

Once your SSL Certificate is installed, you may want to check whether your SSL certificate has been properly configured / installed.

Each SSL Certificate we issue is valid for 1 year from the date of issue. Once the 1 year period is up, the SSL Certificate will be considered “expired” and you will need to renew it once more. Renewing the SSL Certificate is free of charge and has the exact same procedures as obtaining a new SSL Certificate.

The only limitation is that the SSL Certificate(s) must be used on accounts/domains hosted on our servers only.

We provide ComodoPositive SSL Certificate which are 2048 bit Industry Standard, 128/256 bit encryption, trusted by all popular browsers and is compatible with 99.9% of all browsers.