| General |
| L Fox Industries guarantees all of our services to have at least 99.9% uptime. In the event that we do not meet this in a given month, we will credit a percentage of the affected client’s monthly service fees based on the following tiers: |
- 99.8 – <99.9: 25%
- 99.7 – <99.8: 50%
- 99.6 – <99.7: 75%
- 99.5 – <99.6: 100%
|
| Terms |
- Only one valid claim can be made per calender month.
- All SLA credits will be issued as service credits for usage in future invoices.
|
| Exceptions |
- Any planned maintenance work is except from this guarantee.
- Downtime occuring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.
- Clients currently in arrears for services do not qualify for SLA claims.
- Clients participating in malicious activities, thereby causing attacks or counterattacks, do not qualify for SLA claims.
|
