1) ACCOUNT SETUP
Full payment must be made before accounts are setup. In addition, all orders will need to bypass an automatic screening process by our system. In most cases, accounts are instantly setup. It is your responsibility to provide us with accurate billing, contact and payment information so that your order will be screened successfully. In the event that your order does not bypass our screening process, our staffs will contact you to request for additional information. L Fox Industries is not responsible for lapsed account setup due to any order not passing our screening process.
All prices denoted on the website are in terms of USD. If your primary currency is not USD, your payment merchant will apply a conversion based on their exchange rates.
Our transfers team will make every effort to help you to move your website to us. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility or time required to complete an account transfer.
For resellers, we will transfer up to 30 accounts free of charge per order. Every 3 accounts thereafter will incur a charge of $1. For numbers slightly exceeding 30 accounts, feel free to request for us to do this for free – we are usually quite flexible on this.
All services provided by L Fox Industres may be used for lawful purposes only. The customer agrees to indemnify and hold harmless L Fox Industries from any claims resulting from the use of our services. Examples of unacceptable material/usage, but not limited to the following:
|Examples of Unacceptable Material|
|Examples of Unacceptable Usage|
If you are uncertain whether the usage of your website falls into any of the above categories, please contact our Sales Department directly for clarification.
Direct Customers: We will notify you so you can take down the offending content. Depending on the severity of the situation, we may have to suspend your account first.
Resellers: We will notify you so you can request for your client to remove the offending content. Depending on the severity of the situation, we may have to suspend your client’s cPanel account first – other cPanel accounts under your reseller account will not be suspended.
5) RESOURCE USAGE
Users may not:
|1) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.|
|2) Run any software that interfaces with an IRC (Internet Relay Chat) network.|
|3) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site.|
|4) Participate in any file-sharing/peer-to-peer activities.|
|5) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.|
|6) Run cron entries with intervals of less than 15 minutes.|
6) REFUND POLICY
If you are unhappy with any aspect of our service, please contact our Billing Department which will attempt to rectify the situation. If the issue cannot be fixed, you are entitled to a unconditional refund within 45 days. There are no refunds past the 45 days period. Violations of our Terms of Service will waive the refund policy.
Only first-time accounts are eligible for a refund. If you had already requested for a refund before, you will not be eligible for a refund again.
Deductions will be made for the following items: Account Transfers – $1 per account past 30; Dedicated IP – $2.50; Domain – $10; ClientExec License – $6; WHMCS License – $8
Resellers may use their account for personal use, or to sell to their own clients. Resellers are responsible for directly supporting their clients. In the event resellers are uncertain of how to support their clients, feel free to open a ticket with our Support Department for assistance.
Resellers are responsible in ensuring that their clients adhere by our Terms of Service as well as other related policies.
8) BILLING LICENSES
We provide discounted billing licenses such as WHMCS and ClientExec with our services. These are subjected to the following restrictions:
|1) Only Reseller, Master Reseller and Semi-Dedicated Packages are eligible for discounted Billing Licenses.|
|2) Only one discounted Billing License is available per hosting package. If you require more, please contact us for more information.|
As with most responsible hosting companies, we treat our clients’ data very importantly and perform regular backups for all accounts. However, there is no single backup system that is not susceptible to failures and although we are using some of the best measures in the industry such as implementation of RAID-10 on all of our servers and having multiple backup systems in place, we cannot guarantee the availability of a backup file. We strongly recommend and encourage our clients to maintain their own regular backups onto their own computers.
We maintain two different backup systems which run simultaneously: 1) Local Backups which are generated daily, weekly and monthly and stored onto the same hosting server that a website is hosted on; 2) R1Soft CDP Backups which are generated daily and stored onto a remote server for a holding period of 7 days.
The R1Soft CDP Backups are NOT accessible via cPanel for performance reasons. They are only meant to be used during a catastrophic event such as a total hardware failure or a natural disaster.
Accounts purchased under a promotion may be subjected to different package offerings. Any difference from the actual package offerings will be specifically mentioned along with the promotion clause. If in doubt, please contact our Sales Department for clarification.
11) DELIVERY OF SERVICES
Immediately upon successful payment, you will receive an automated receipt from our system. Please print and retain a copy of this in a safe place for future reference. Your unique customer username will be on this receipt and should be used for correspondence with us. All orders are delivered electronically via email. If you have any questions about your order please contact us at firstname.lastname@example.org. We will not add charges to customers using either VISA or MasterCard card schemes. The final price will be the same regardless of payment method.
L Fox Industries will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. L Fox Industres may provide aggregate data on Subscribers to third parties in the operation of L Fox Industries’ business.
You agree that any dispute between you and L Fox Industries arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and L Fox Industries will be submitted by the aggrieved party for binding arbitration under the auspices of the English law.
14) CANCELLATION PROCEDURE
Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press ‘Request Cancellation’. You must then complete and submit the form.
Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form.
It is your responsibility to ensure any PayPal subscriptions you have setup are cancelled.
No other form of cancellation will be accepted.
Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoice.
Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area.
You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.
The affiliate system may not be used to receive a discount on packages ordered for yourself. Any credit or earnings we deem to be suspicious will be removed without warning and not re-added.
Affiliate funds are paid out after a 45 days holding period to combat fraud and to allow for our moneyback period.
16) GROUNDS FOR SUSPENSION AND TERMINATION
You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for L Fox Industries to suspend or terminate your account.
L Fox Industries reserves the right to amend its policies at any time without prior notice.